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Make yourself look good.  E-mail this link to your Personnel Manager or friends outside your company.  This process makes performance appraisals fair and tells management how to improve your skills and value.  A version of this process works for reducing the costs of finding qualified new hires.

Improve morale and motivation without spending BIG bucks!  Currently, this product is on sale for $97.00.

The SMP is an organizational behavior modification approach to document and achieve continual organizational performance improvement.  The SMP also provides training effectiveness measurement.

The SMP is designed to integrate quality assurance skills into performance appraisal. In the end, you have an effective organizational skills management system that moves Key Indicators where you want.

If you consider your organization as a basket of skills that happen to reside in various employees, how do you manage the process that achieves effective skills at the right competencies in the right people?  LeanISO offers the Skills Management Process (SMP) to clients as a multi-dimensional, lean method to align employee skills and performance to business needs.  This tool is a solution for the ISO 9001 requirements for employee competence, awareness and training (Section 6.2.2).

Launching the SMP

Take a snapshot of the organization's Key Indicators.

Establish job title Skills Matrices and Assessment Criteria using LeanISO model templates and a focus group process.  See and print the sample for a sales rep.

Then role employees rate their skill competencies using the Skills Matrix Assessment Criteria.

Then the manager assesses and meets with the employee to "agree" on the skill rating.

Then identified gaps from company desired skill levels are closed with sequential planned training and effectiveness survey measurement.

Then compare Key Indicator improvement (about 90 days later) to reflect ROI due to effective training.  Report to management on your results.

A full explanation with launch tips and Matrix examples is included in the LeanISO Skills Management Process.  

The Skills Management Process (SMP) has some tag along benefits that need to be listed:

1.  Supports a closer, open, relationship between the employee and the supervisor.

2.  Interviewing can now focus into the core required skills for the position.  We all know interviewers could use some support.

3.  New hire training and orientation is now focused on core skills first.

4.  The employee's mentor now knows the expected skill level needed prior to releasing them to work alone.

5.  A company now has specific skill criteria to promote within job families.  Applicants can show the core skills prior to promotion.

6.  A company can establish an objective "pay-for-knowledge" salary administration scheme to support and encourage having expected core skills.  Pay for knowledge schemes reduce turnover.

7.  New job skills and competency expectations can be added to the Skills Matrix by department managers to better match their business needs.

8.  The Skills Matrix becomes an individualized training progress plan that supports ISO and TS requirements to plan, provide and measure the effectiveness of training.  

9.  The SMP is managed between the employee and their supervisor to decentralize the administration.  Registrars love local training plans and records.

10.  A roll up of all the gaps provides the organization data to conduct cost effective "class size" training where indicated.

11.  A roll up of all the gaps provides data to establish well targeted training budgets.  Training costs exclusively support business needs.  Training costs support core skills first.  

12.  The SMP administration can be on paper, a PC, a LAN, or a Web.

13.  Once the SMP is established, the organization can review all training courseware for expected exit skills prior to sending students.  Why spend money on a Competency Level 2 course when a Competency Level 3 is required?

The SMP has been completely launched in 3 weeks for companies with 40-60 job titles and 300 to 500 employees.

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